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Aetna Extends Time Joplin-Area Members May Visit Out-of-Network Facilities at In-Network Rates

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^{Published in Health and Fitness on Tuesday, May 31st 2011 at 14:40 GMT by Market Wire}  

LEAWOOD, Kan.--([ BUSINESS WIRE ])--Aetna (NYSE: [ AET ]) has extended the period in which Joplin-area Aetna members affected by the tornado may seek non-emergency out-of-network care at an in-network benefit level.

Aetna members may now seek such care through June 21. The original time period ended today.

Aetna announced May 24 that affected customers also have additional time, interest free, to make payments that would have been due between May 22 and June 23 of this year. Those customers have until June 30 to make those payments. This time period also applies to customers submitting level I and level II appeals that are due during that time period. Health care providers are similarly being granted the same additional time for deadlines falling within that period.

Aetna members and health care providers who need assistance may reach Aetna at the following toll-free numbers:

• Aetna Member Services: Call the number printed on your ID card.* If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386)
• Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
• Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720
• Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
• Aetna Dental: 1-877-238-6200
• Provider Service Centers:
  • Indemnity and PPO-based benefit plans: 1-888-MD-Aetna (1-888-632-3862)
  • HMO benefit plans: 1-800-624-0756

*Replacement ID cards and access to a Personal Health Record (PHR) can be accessed on Aetna Navigatora" found here: [ http://www.aetna.com/index.htm ]

About Aetna

Aetna is one of the nationa™s leading diversified health care benefits companies, serving approximately 33.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see [ www.aetna.com ]. To learn more about Aetnaa™s innovative online tools, visit [ www.aetnatools.com ].