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Aetna Reminds Members Affected by the San Bruno Fire Where to Call for Help

^{Published on 2010-09-13 14:40:46 - Market Wire}
 

HARTFORD, Conn.--([ BUSINESS WIRE ])--Aetna (NYSE: [ AET ]) is making it easier for members in San Francisco who may be impacted by the explosion and subsequent fire in San Bruno to refill prescriptions and access employee assistance and behavioral health programs. The company is monitoring the situation carefully, and will re-evaluate its medical and dental policies for members as necessary to help them access care in the fire-impacted area.

"Our focus is on helping our members get the care they need."

For Aetna members who need help in finding care, they can reach Aetna at the following toll-free numbers:

• Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386)
• Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
• Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or
  1-800-227-5720
• Aetna Employee Assistance Program: 1-888-AETNA-EAP(1-888-238-6232)
• Aetna Dental: 1-877-238-6200

* Replacement ID cards and access to a Personal Health Record (PHR) can be accessed on Aetna Navigatora" found here: [ http://www.aetna.com/index.htm ]

aOur deepest concern and sympathies go out to those people in Northern California impacted by the devastating explosion and fire in San Bruno,a said Aetna Chairman and CEO Ronald A. Williams. aOur focus is on helping our members get the care they need.a

Aetna members in areas affected by the fire may refill their prescriptions early, if needed, and those who use Aetnaa™s mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by fire.

Impacted Aetna members can seek urgent or emergency care anywhere, as needed. Aetna is monitoring the impact of the fire on its network providers and working closely with its participating network providers, and will make further modifications to its policies as necessary to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events.

Aetna urges its members to periodically update their health information in a Personal Health Record (PHR) for themselves and their family members. The information in the PHR is available 24-hours-a-day, seven-days-a-week, anywhere an Internet connection is available a" making it an important resource for those people who have had to evacuate during an emergency, like a fire. Aetna members who have access to the PHR can print it out or share it with their physician online.

About Aetna

Aetna is one of the nationa™s leading diversified health care benefits companies, serving approximately 35.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. [ www.aetna.com ]