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Molina Healthcarea?s Nurse Advice Line Receives URAC Accreditation

^{Published on 2010-07-19 14:11:15 - Market Wire}
 

LONG BEACH, Calif.--([ BUSINESS WIRE ])--Molina Healthcare, Inc. (NYSE: MOH) announced today that its Nurse Advice Line has been awarded Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry.

"The renewed accreditation of our Nurse Advice Line further reinforces our dedication and quality service our staff provides for our members."

aWea™re extremely proud of our team of nurses and operators who have worked long and hard to achieve this accreditation,a said Marianne Czapla, Molina Healthcarea™s vice president of consolidated plan solutions. aThe renewed accreditation of our Nurse Advice Line further reinforces our dedication and quality service our staff provides for our members.a

The Nurse Advice Line is a free 24 hour phone service that helps Molina Healthcare members to receive answers about their health problems. The service is designed as an easy and accessible way for members to speak a" in their own language a" directly to a registered nurse who can guide them to the appropriate kind of care. Molina is a healthcare provider that owns and self operates its nurse advice line and has staff that is fluent in both English and Spanish. The service receives nearly 200,000 calls each year and is able to translate over 20 languages.

aBy applying for and receiving Health Call Center Accreditation, Molina Healthcarehas demonstrated a commitment to quality health care,a said Alan P. Spielman, URAC president and CEO. aQuality health care is crucial to our nationa™s welfare and it is important to have organizations that are willing to measure themselves against national standards.a

Health Call Center Accreditation focuses on organizations that provide clinical triage and health information services to enrollees in health plans and patients by telephone, via Web site or other electronic means. Accreditation standards for receiving the recognition assure that registered nurses, physicians or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

URAC, an independent, nonprofit organization, is a leader in promoting health care quality through accreditation and certification programs. URAC's standards keep pace with the rapid changes in the health care system, and provide a mark of distinction for health care organizations to demonstrate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in setting meaningful standards for the health care industry. For more information, visit [ www.urac.org ].

About Molina Healthcare

Molina Healthcare, Inc. (NYSE: MOH) and its health plan subsidiaries provide managed care services to persons eligible for Medicaid, Medicare, and other government-sponsored programs for low-income families and individuals. Molina Healthcarea™s licensed health plan subsidiaries in California, Florida, Michigan, Missouri, New Mexico, Ohio, Texas, Utah, and Washington currently serve approximately 1.5 million members. Molina Healthcare also offers health information management and business process outsourcing solutions for state Medicaid programs through its subsidiary, Molina Medicaid Solutions. More information about Molina Healthcare can be obtained at [ www.molinahealthcare.com ].