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'Heartless and Dangerous': Slashing of VA call centers part of aggressive layoff plan

The call centers that America's military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle the calls are set to be laid off,
The article from MSN discusses a controversial decision by the Department of Veterans Affairs (VA) to drastically reduce its call center operations, which has been criticized as "heartless and dangerous." This move is part of a broader plan to lay off 10,000 employees, aiming to cut costs by $1.5 billion. Critics argue that this reduction will severely impact veterans' access to essential services, particularly mental health support, at a time when the need for such services is increasing. The plan includes outsourcing some call center functions to private companies, which has raised concerns about the quality and continuity of care for veterans. The article highlights the potential negative consequences on veterans' health and well-being, pointing out the lack of consideration for the veterans' needs in this aggressive cost-cutting strategy.

Read the Full CNN Article at:
[ https://www.msn.com/en-us/public-safety-and-emergencies/health-and-safety-alerts/heartless-and-dangerous-slashing-of-va-call-centers-part-of-aggressive-layoff-plan/ar-AA1BQ2MD ]